If gambling is affecting your well-being, reach out immediately — contact our support team at [email protected] or use the live chat on the platform. Help is available 24/7.
At qqviva, we believe that entertainment should never come at the cost of your financial security or mental well-being. Our responsible gaming framework gives every member the tools, knowledge, and support needed to stay in complete control of their play.
qqviva is an entertainment platform first and foremost. Whether you enjoy sports betting on BRI Liga 1, placing wagers on EPL matches, spinning slots from Pragmatic Play, or participating in live casino games powered by Evolution Gaming — every feature on our platform is designed with your enjoyment in mind.
However, we recognize that for a small number of players, gambling can transition from a recreational activity to a problematic one. Problem gambling can affect financial stability, relationships, and mental health. qqviva takes this seriously. We have invested in a comprehensive suite of player protection tools and we maintain a team of dedicated responsible gaming specialists available around the clock.
This page outlines every tool, resource, and piece of guidance available to help you — or someone you care about — maintain a healthy relationship with online gaming. We strongly encourage all members to read it carefully.
All of the following tools are available to every qqviva member free of charge. Activating them requires no special approval — simply contact our support team or manage settings from within your account.
Set a maximum deposit amount on a daily, weekly, or monthly basis in Indonesian Rupiah (IDR / Rp). Once your chosen limit is reached, the platform will automatically block further deposits until the period resets. Limit reductions take effect immediately; increases require a 7-day cooling-off period to protect you from impulsive decisions.
Set a maximum duration for each gaming session. When your time limit is reached, you will receive a clear on-screen notification and be automatically logged out. This tool is particularly useful if you find yourself losing track of time while playing slots or following live in-play markets.
Schedule automatic pop-up reminders at intervals of your choosing — every 30, 60, or 90 minutes. Each reminder displays how long you have been playing and your net balance for the session, giving you a clear picture of your activity so you can make an informed decision about whether to continue.
Take a short break from gambling without fully closing your account. Time-out periods are available in durations of 24 hours, 48 hours, 7 days, 30 days, or a custom period of your choosing. During a time-out, your account is suspended — no deposits, no bets, and no promotional communications. Your balance is preserved and accessible once the period expires.
If you feel that gambling is having a serious negative impact on your life, self-exclusion allows you to close your qqviva account for a minimum period of 6 months, 1 year, or permanently. Self-exclusion is irreversible for the chosen duration — the account cannot be reopened at the member's request during that period. Any remaining eligible balance will be returned to your verified payment method.
Define the maximum amount you are willing to lose over a set period — daily, weekly, or monthly. When your cumulative losses reach the defined threshold, the platform will suspend betting and deposit functionality for the remainder of that period. Loss limits are an especially powerful tool for members who find it difficult to walk away after a losing streak.
Problem gambling does not always look the same for everyone. These are some of the most common warning signs. If several of these apply to you or someone you know, it may be time to seek support.
Continuing to gamble in an attempt to recover money that has already been lost, often leading to increasingly larger bets and deeper financial losses.
Spending significantly more time gambling than originally intended, or consistently losing awareness of how long a session has lasted.
Missing work obligations, neglecting family commitments, or withdrawing from social activities in order to spend more time gambling.
Wagering money that was set aside for essential expenses such as rent, food, utilities, or loan repayments — or borrowing money specifically to fund gambling activity.
Using gambling as a primary way to cope with stress, anxiety, boredom, or negative emotions rather than as a recreational activity undertaken in a positive headspace.
Lying to family members or close friends about the amount of time or money spent gambling, or feeling the need to hide your gaming activity from the people around you.
Do any of these signs apply to you?
Recognizing the signs is the first and most important step. You do not need to be in crisis to reach out — our responsible gaming team is here to help at any stage. Contact us at [email protected] or use the 24/7 live chat on the platform. Speaking to someone costs nothing and could make a significant difference.
This informal self-assessment is not a clinical diagnostic tool, but it can help you reflect honestly on your relationship with gambling. If you answer "yes" to three or more of these questions, we strongly encourage you to use one of the protective tools on this page or contact our support team.
Have you ever gambled with money you could not afford to lose — funds reserved for bills, rent, groceries, or other essential expenses?
Do you find yourself thinking about gambling frequently during the day, even when you are at work, with family, or trying to sleep?
Have you ever increased the size of your bets in order to feel the same level of excitement as you did when you first started gambling?
Have you tried to cut back or stop gambling but found it difficult or impossible to follow through on that decision?
Do you feel restless, irritable, or anxious when you are unable to gamble — for example, during Idul Fitri family gatherings or on days when the platform is in maintenance?
Have you ever gambled as a way to escape personal problems, relieve stress, or improve a low or depressed mood?
After losing, do you feel a strong urge to return as soon as possible to try to win back the money you lost?
Have you ever concealed the extent of your gambling from family members, close friends, or a partner?
Has gambling ever caused significant problems in your relationships, your career, or your financial situation?
Have you ever borrowed money, sold possessions, or considered illegal means to fund your gambling activity?
qqviva's responsible gaming support team is available 24 hours a day, 7 days a week — including Indonesian public holidays. All conversations are treated with complete confidentiality.
Connect instantly with a trained responsible gaming specialist via the live chat feature on the qqviva platform. Available 24/7 in both English and Indonesian (Bahasa Indonesia).
For non-urgent matters or if you prefer to write out your concerns in detail, email our responsible gaming team. Use the subject line "Responsible Gaming Request" for priority handling.
Prefer to act immediately? You can request activation of any protective tool — deposit limits, time-out, or self-exclusion — directly through live chat. Activation takes less than 5 minutes.
Beyond the tools available to individual members, qqviva enforces a series of platform-wide responsible gaming policies. These policies are non-negotiable and apply equally to every member regardless of account status, VIP tier, or wagering volume.
For the full legal framework governing your account and use of the platform, please refer to our Terms & Conditions and Privacy Policy.
All new qqviva members are required to confirm that they are 21 years of age or older at the point of registration. qqviva reserves the right to request identity documentation (KYC) at any time to verify age. Any account found to have been registered by a person under the age of 21 will be immediately suspended, all winnings voided, and the matter escalated to our compliance team.
qqviva strictly prohibits access to the platform by anyone under the age of 21. If you share a device with a younger person, we strongly recommend:
qqviva does not target members who have activated responsible gaming tools with promotional materials designed to encourage increased play. Members who are on a time-out, self-exclusion, or have active deposit limits will not receive bonus offers, cashback promotions, or VIP upgrade invitations during those periods. Marketing communications can be fully disabled at any time from within your account settings.
qqviva's platform monitors member accounts for behavioral patterns associated with problem gambling — including significant increases in deposit frequency, session duration anomalies, and rapid loss accumulation. Where such patterns are detected, our responsible gaming team may proactively reach out to the member to offer support and information about the tools available to them. This outreach is not punitive and does not affect your account standing.
qqviva is committed to providing a safe and enjoyable gaming environment. Explore our platform policies, read the FAQ, or return home — and remember: gambling should always be fun.